Hurricane Matthew Update

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Hurricane Matthew Update

Postby Jirato » Thu Oct 06, 2016 8:24 pm

As you may know, the CLOK server is housed in an Orlando Florida data-center. Bottom line up front: They're prepared to weather the storm and believe they have the appropriate measures in place to maintain service and availability. However, as with any such storm, there's always the possibility of an outage.

Please see the below message from the service provider. It has more to do with their customer service than anything else, but the key point is that they are ready to handle any issues and have emergency infrastructure in place:

As you may have heard, Hurricane Matthew is currently on track to affect the Orlando area for much of the day on Friday, October 7th, 2016. As with all storms, HostDime.com, Inc. has been working diligently to prepare ourselves for the heavy rains and wind that such a storm brings with it. We will be fully staffed and available during the storm to handle any potential issues that arise, and have tested and verified all of our emergency infrastructure to ensure all services remain up and available. We have also made the requisite staffing changes to ensure that our support remains uninterrupted and available for all clients. Depending on the severity of the storm, we may disable our phone systems as to focus our support staff on tickets and live chats, but if we do so, such a change would be posted on all of our social media accounts, and a recording stating the reason placed on the phone system itself. In addition, while we will have staff available during the storm, priority will be placed on existing service requests and procedures, and any new orders/modifications may be delayed until after the storm has passed.

We thank you for your patience and understanding during this weather event and hope that you have a great remainder of your week.

Warm Regards,

HostDime.com, Inc.
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